How to disable the shipping update notification

Since ShopClerk provides improved shipping notifications to your customers, you should disable the built-in Shopify ones so that your customers aren't overwhelmed with emails.

When you add or update tracking information for an order that is already marked as fulfilled, you can disable the Shipping update notification so that the customer won't receive an email about the update. 


  1. From the Orders page, click the order number for the order that you want to update.
  2. In the Fulfillments section, click More, and then select Edit tracking.
  3. Enter the new tracking details.
  4. Uncheck Send notification email to customer:
Edit tracking dialog showing Send notification email to customer as unchecked5. Click  Save.

That's it! You can also disable the shipping confirmation email. Learn how here.

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